Refund and Return Policy for Toramavel

Effective Date: November 28, 2024
At Toramavel, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a clear and fair Return and Refund Policy. Please take a moment to read through our policy to understand how to return items, receive a refund, and our process for handling returns.

1. Eligibility for Returns

We offer a 30-day return period from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags, instructions, and accessories included.
  • The item must not be a final sale or excluded from returns (such as opened or used products for hygiene or safety reasons).

Non-returnable items include:

  • Customized or personalized products
  • Gift cards
  • Items marked as “final sale” on our website

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our Customer Support Team at [email protected] or call our Hotline at (419) 628-2265 within 30 days of receiving your order. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After contacting us, you will receive return instructions and, if applicable, a return authorization number. This number helps us process your return quickly.
  3. Prepare the Return: Securely package the items in their original packaging. If you have received a return label from us, affix it to the package. Otherwise, please ensure the return is shipped via a trackable shipping method.

3. Return Shipping Costs

  • Return Shipping Fees: Unless the item is defective, damaged, or incorrect, the cost of return shipping is the responsibility of the customer.
  • Free Returns: If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. Please reach out to us immediately for assistance.

4. Refunds

Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund. If your return is approved, the refund will be processed to your original payment method. Please note:

  • Processing Time: Refunds can take 5-7 business days to appear on your account after approval.
  • Original Shipping Costs: Shipping charges are non-refundable unless you received a defective or incorrect product. If you received free shipping on your order and are returning part or all of it, the refund amount may be adjusted based on the remaining order value.

5. Exchanges

If you would prefer to exchange an item for a different size or color, please contact our Customer Support Team at [email protected]. We will assist you with the exchange process. You may be required to return the original item before a replacement is shipped.

6. Damaged or Defective Products

If you receive a product that is defective, damaged, or not what you ordered, we sincerely apologize for the inconvenience. Please follow these steps:

  • Report the Issue: Contact us within 7 days of receiving your order. You can email [email protected] or call our Hotline at (419) 628-2265.
  • Provide Details: Include your order number, a description of the issue, and clear photos of the damaged or defective product. If necessary, we will provide you with a prepaid return label for returning the item at no cost to you.
  • Resolution: Once the product is returned and inspected, we will either send you a replacement item or process a full refund.

7. International Returns

For international returns, please note the following:

  • You are responsible for the return shipping costs.
  • Any customs fees, import duties, or taxes incurred during the return process will also be your responsibility.

8. Refunds for Gift Purchases

If you received a Toramavel item as a gift and wish to return it, we will issue a store credit in the form of a Toramavel Gift Card. You may use this store credit on future purchases. Please follow the same return process outlined above and ensure you have the original gift receipt or proof of purchase.

9. Late or Missing Refunds

If you have not received your refund after the allotted processing time, please:

  1. Check with your bank or credit card company to confirm the refund has been processed.
  2. Contact your payment provider as there may be delays before the refund appears on your statement.
  3. If you have completed these steps and still have not received your refund, please contact us at [email protected].

10. Changes to the Refund and Return Policy

Toramavel reserves the right to update or change this Return and Refund Policy at any time. Any updates will be posted on our website, and the new policy will take effect immediately upon posting. It is your responsibility to review the policy periodically for any changes.

Thank you for choosing Toramavel! We are committed to ensuring your satisfaction. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.